The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

#513: AI & Fragmentation with Afif Khoury, SOCi

Apr 22, 2024
Afif Khoury, CEO of SOCi, discusses challenges of data and platform fragmentation in marketing, emphasizing the risks and benefits of AI adoption. The conversation covers integrating data, cleaning for analytics, and balancing the need for innovation without worsening fragmentation. Strategies include auditing, seeking solutions, leveraging AI for automation, and mapping partnerships for market competitiveness.
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