The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX cover image

#513: AI & Fragmentation with Afif Khoury, SOCi

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

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Navigating Data Fragmentation and Platform Diversity in Marketing

This chapter explores the challenges of fragmented data and workflows in marketing, emphasizing the importance of aggregating customer data for efficient AI analysis. It discusses the benefits of platform solutions over point solutions and the need for integrating data management to enhance omnichannel marketing strategies.

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