Social Skills Coaching How to Speak Effectively: Influence, Engage, & Charm
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Oct 23, 2024 Discover the magic of effective communication through the 'ladder of inference' and how it shapes our perceptions. Learn the art of framing to present ideas persuasively, using examples from luxury brands. Explore chunking techniques to simplify information and improve clarity in conversations. Navigate tricky dialogues with 'conversational extremists' and understand the power of thoughtful pauses before speaking. Gain insights into achieving clean and respectful communication for impactful interactions.
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Ladder of Inference
- Miscommunication happens when people process information differently, according to Argyris's Ladder of Inference.
- Different people occupy different rungs on this ladder, leading to misunderstandings.
Jamie and Alex's Budget
- Jamie and Alex argue about finances, with Jamie focused on past overspending and Alex on future vacations.
- This illustrates how being on different rungs of the Ladder of Inference can cause conflict.
Using the Ladder of Inference
- Identify the "rung" each person is on in a disagreement.
- Address lower-rung objections first before moving up the ladder together.
