How insurance companies use AI to deny claims

Casey Ross, chief investigative reporter at STAT, dives into the dark side of AI in health insurance claims, particularly with UnitedHealth. He reveals how automated systems can unjustly deny crucial care, impacting vulnerable patients like the elderly. The discussion also touches on the ethical dilemmas of cost-cutting measures, the disconnect between algorithm predictions and actual patient needs, and the ongoing legal scrutiny facing insurers. Ross emphasizes the urgent need for transparency and human oversight in these decision-making processes.