The Official SaaStr Podcast: SaaS | Founders | Investors

SaaStr 307: What Gusto Taught Me About How To Build and Maintain Great Culture, The Biggest Problem in B2B Marketing & How To Truly Determine The Effective of Marketing Today with Jaleh Rezaei, Founder & CEO @ Mutiny

Feb 11, 2020
Jaleh Rezaei, Founder and CEO of Mutiny, previously made waves at Gusto and has a wealth of experience from tech giants like Google and Y Combinator. She dives into the importance of building a strong company culture, highlighting key lessons from her time at Gusto. Jaleh discusses the biggest challenges in B2B marketing, emphasizing the shift to account-based marketing (ABM) and the necessity for tailored approaches. She also tackles how to effectively measure marketing success and the nuances of aligning metrics with revenue.
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ANECDOTE

Gusto Beginnings

  • Jaleh Rezaei met Tomer London, her future Gusto colleague, in an entrepreneurship class at Stanford.
  • Initially hesitant about payroll, she joined Gusto (then ZenPayroll) after seeing their vision.
ADVICE

Culture from Day One

  • Build company culture from the start, not after achieving product-market fit.
  • Culture is created in the seed stage through values, growth investment, and small, consistent actions.
INSIGHT

Early Decisions Matter

  • Early decisions heavily influence company culture.
  • Jaleh learned this at Gusto, emphasizing the impact of early hires and implemented processes.
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