Challenges in DXP and Open Source Procurement

Procurement departments face significant challenges when evaluating digital experience platforms (DXPs) versus open-source content management systems (CMS). Stakeholders often enter the procurement process with preconceived preferences for specific vendors based on past experiences, making it difficult to maintain an open-minded evaluation. The disparity between the features offered by monolithic DXPs and open-source solutions can lead to misaligned expectations, as they are often fundamentally different types of products. This complexity is compounded when agencies influence the writing of RFPs, potentially slanting the process in favor of certain vendors, thus limiting the scope of comparison.