Susan Odle, Operational Change Expert: Why 70% of All Change Management Fails

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Feb 15, 2024

Operational change expert, Susan Odle, discusses the high failure rate of change management efforts and shares practical advice on how to navigate complex change in organizations. Topics include evidence-based leadership, pragmatic problem-solving, and securing buy-in for successful change. Learn how to improve meeting behavior, solve ongoing problems, and positively impact revenue and profitability.

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ADVICE

Avoid Overly Detailed Plans

Avoid overly detailed plans, as they can lead to wasted time and analysis paralysis.
Focus on direction, guardrails, and timelines, allowing for evolution and learning.

INSIGHT

Reflect and Distill

Reflecting on past plans reveals whether details were helpful or became irrelevant.
Distilling plans into a slide format promotes efficiency and measurability.

ADVICE

Empower Your Team

Avoid micromanagement by giving your team direction and empowering them.
Provide clear goals and timelines, but allow for creativity and problem-solving.

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👉 Check out the resources mentioned here: https://fellow.app/supermanagers/susan-odle-operational-change-expert/

70% of all change management efforts actually fail within organizations.

With such a high failure rate, it's crucial to understand how to be part of that successful 30%. According to operational change expert Susan Odle, successfully implementing change requires buy-in, accountability, and clear timelines throughout the entire organization.

Susan Odle is the founder of 8020CS, a company that specializes in change management to drive growth, profitability, and efficiency. With over 25 years of global experience, Susan has helped businesses of all sizes, ranging from start-ups to $800M companies, navigate complex change and achieve tangible results in company growth, stability, and shareholder returns. In her book, "Successful Change," Susan provides a powerful blueprint for successfully navigating the complexities of business transformation.

In episode 186, Susan discusses how to operationalize successful change to positively impact top-line revenue and bottom-line profitability in organizations. She also emphasizes the importance of evidence-based leadership and pragmatic problem-solving, offering practical advice that listeners can apply to their own teams and organizations.

Tune in to hear Susan’s actionable advice on how to help you and your team thrive in times of transformation!

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TIME-STAMPED SHOW NOTES:

[04:24] Avoiding analysis paralysis

[11:59] The 30% success club

[17:34] Leading with pragmatism, not your ego

[25:51] Evidence-based management and leadership

[33:21] The five-gate framework of operationalizing change

[37:18] Being kind and human

RESOURCES MENTIONED IN THIS EPISODE:

Connect with Susan on LinkedIn

Check out Susan’s company 8020CS

Read Susan’s book Successful Change

Check out Fellow’s Meeting Guidelines

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