SPOS #952 – Karthik Ramanna On Outrage And Our Polarized World
Oct 6, 2024
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Karthik Ramanna, a Professor at Oxford’s Blavatnik School of Government and author of 'The Age of Outrage', explores the pervasive nature of societal outrage in today’s world. He discusses how modern leaders must navigate heightened expectations for corporate responsibility amid increasing polarization. Ramanna highlights the complexities of genuine action versus performative gestures in response to social movements, and critiques capitalism’s influence on politics while advocating for ethical leadership in business education. His insights provoke deep reflection on the intersection of emotion and leadership.
The pervasive outrage in society is driven by fears regarding the future, perceived unfairness, and a growing tendency towards 'othering'.
Corporate responsibility now demands authenticity beyond superficial ESG initiatives, as genuine commitment fosters trust and minimizes public backlash.
Effective leadership in a polarized world hinges on balancing corporate objectives with societal impact while cultivating an inclusive environment for diverse perspectives.
Deep dives
Introduction to Thinkers One
Organizations can now access personalized thought leadership video experiences through a new platform called Thinkers One. The platform aims to make world-renowned thought leaders more accessible, offering videos that are at least 15 minutes long. Users can invite notable figures like Tom Peters and Rita McGrath to participate in meetings or create custom presentations for teams or clients. The reasonable pricing model is designed to enable a variety of organizations to enhance their gatherings with expert insights.
Understanding Consumer Outrage
In contemporary society, there is a widespread sense of outrage that stems from three primary drivers. The first driver is a fear for the future, fueled by concerns surrounding AI, climate change, and demographic shifts. The second driver emerges from a perception of unfair treatment, where individuals feel that hard work does not translate to success. These factors intersect with a growing ideology of 'othering,' creating a pervasive climate of anger and frustration across different communities.
Corporate Responsibility vs. Performative Actions
The conversation around corporate responsibility highlights a disconnect between genuine commitment and performative actions. While companies often promote ESG initiatives, many do so without authentic engagement, leading to public skepticism and outrage. Examples like Patagonia demonstrate that true commitment can foster trust, but when corporations present a facade, they risk backlash. Leaders must navigate these expectations carefully, recognizing the importance of authenticity in social responsibilities.
The Role of Corporations in Society
As society faces various grand challenges, the expectation for corporations to step in has intensified, particularly as government roles diminish. However, companies often struggle to balance their purpose of creating profit with the demand for social activism. The danger lies in corporations that manipulate public sentiment without genuine intention, leading to increased scrutiny and potential outrage. This dynamic raises important questions about the role of business leaders in addressing societal issues while remaining true to their core missions.
Navigating the Age of Outrage
Effective leadership in the age of outrage requires a nuanced understanding of both corporate identity and societal impact. Leaders must foster an internal environment that allows for diverse perspectives and encourages employees to engage with sensitive issues authentically. Furthermore, acknowledging the limitations of corporate influence on societal problems can prevent leaders from making overreaching statements. Ultimately, a balance of humility and understanding is essential for navigating this complex landscape while maintaining organizational integrity.
Welcome to episode #952 of Six Pixels of Separation - The ThinkersOne Podcast.
We are beyond polarized. Karthik Ramanna has spent his career helping leaders make sense of a world that’s constantly changing. As a Professor of Business & Public Policy at Oxford’s Blavatnik School of Government, Karthik's work explores the difficult intersections of business, politics, and society. With a keen eye on trust-building, corporate responsibility, and the complex dynamics between organizations and their stakeholders, Ramanna has earned a reputation as one of today’s foremost thinkers on leadership in challenging times. In his latest book, The Age Of Outrage - How To Lead In A Polarized World, Karthik delves into a growing issue that leaders everywhere are facing: navigating outrage. And it’s not just the occasional outburst we’re talking about. As companies like Disney, United, and Meta have learned, outrage has become an ever-present force — fueled by societal anxieties and a growing expectation for companies to act as agents of social change. Karthik’s take is that outrage - whether justified or not - has shifted from being an occasional PR crisis to a core leadership challenge. Leaders are now expected to handle these emotional, high-stakes situations with the same rigor as strategic planning or financial management. And if you’re a leader in today’s world, you’ve likely felt the pressure. Drawing on years of experience and case studies ranging from the Vatican to Nestlé, Ramanna doesn’t offer quick fixes or hollow calls for “staying neutral.” Instead, The Age of Outrage offers a practical, mission-driven framework for leaders to cool tensions, engage meaningfully with stakeholders, and make decisions that are both effective and consistent with their organization’s core values. If you’re wondering how to navigate an increasingly polarized landscape, Karthik’s book offers more than just insight — it’s a guide for how to emerge stronger from the very challenges that threaten to tear organizations apart. Enjoy the conversation…