Tourpreneur Tour Business Podcast
How to Staff Up Your Tour Business
Apr 6, 2022
Brian Cain, owner of CRAWL New Orleans, and Jarrod Riddle from Spirit of Arizona Tours share invaluable insights on staffing tour businesses. They discuss key strategies for identifying when to hire and how to empower new employees to deliver authentic experiences. Brian recounts his journey from solo operator to managing nine guides. The conversation also explores the intricacies of recruiting and interviewing talented tour guides, the pros and cons of employment models, and effective management techniques to ensure a high-quality tour experience.
56:24
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Quick takeaways
- Expanding a tour business requires careful planning and timing to successfully delegate responsibilities and optimize operations for growth.
- Finding the right tour guides hinges on their storytelling passion and personality rather than just industry experience to enhance guest interactions.
Deep dives
The Importance of Team Expansion
Expanding a tour operation team is critical for sustainable growth and success. Many operators experience the challenge of transitioning from solo entrepreneurs to leading a team, which can often feel daunting. Delegating responsibilities allows owners to focus on business optimization and growth strategies, resulting in enhanced customer experiences and operational efficiency. Identifying the right roles and having a plan for onboarding new hires can significantly ease this transition.
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