Jarrod Riddle

Brian Cain, owner of CRAWL New Orleans, and Jarrod Riddle from Spirit of Arizona Tours share invaluable insights on staffing tour businesses. They discuss key strategies for identifying when to hire and how to empower new employees to deliver authentic experiences. Brian recounts his journey from solo operator to managing nine guides. The conversation also explores the intricacies of recruiting and interviewing talented tour guides, the pros and cons of employment models, and effective management techniques to ensure a high-quality tour experience.

Join Brian Cain from Crawl New Orleans, first-time attendee Jarrod Riddle of Spirit of Arizona Tours, and returning guest Heather Fortes of Sactown Bites as they reflect on their eye-opening experiences at Arival San Diego. They delve into the value of networking and problem-solving, share actionable strategies for growing their businesses, and discuss the latest marketing trends to attract Gen Z. Brian also reveals insights from collaborating with Viator accelerate, sparking a vibrant conversation about community support and new strategies in the tour industry.