How to Help Your Team Find & Leverage Warm Referrals | Kelvin Sims | Ep. 296 (Lead)
Mar 20, 2025
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Kelvin Sims, Senior Sales Manager at Vitally.io, shares his expertise in leveraging warm referrals to supercharge sales. He emphasizes creating a clear reference policy to streamline reference calls, which often spiral into chaos. Kelvin discusses optimizing the time between meetings with actionable steps to maintain sales momentum. He highlights using LinkedIn Sales Navigator to identify and facilitate connections, enhancing rapport with prospects. The conversation also touches on strategic introductions and maintaining strong relationships to generate valuable referrals.
Establishing a clear reference policy enables sales teams to secure warm introductions, facilitating smoother conversations and enhancing deal momentum.
Leveraging personal and professional networks effectively allows sales reps to identify and engage crucial stakeholders, improving rapport and sales outcomes.
Deep dives
Leveraging Deal Bright Spots
Sales managers should help their representatives identify early stage deal opportunities by exporting new discovery calls from their CRM to LinkedIn. This process allows managers to assess personal connections, connections of leadership teams, investors, and former customers at those accounts. By mapping these connections, reps can effectively build rapport or identify key stakeholders for evaluation discussions. This preparation enhances the sales call experience and can give teams a competitive edge.
Establishing Weekly Best Practices
At the end of each week, sales teams should consolidate key wins and learnings to combat information overload in their communication channels. Managers can create a centralized repository featuring highlights from Slack interactions, important tips shared, and new marketing content. This organized library serves as a valuable resource for team members, helping them stay informed without missing essential updates. Additionally, automating call uploads into a sales folder can further streamline how teams access critical information.
Strategizing in Between Calls
The small actions taken between sales calls can significantly impact the deal progression. Reps should prioritize tasks such as agenda setting and providing executive touches to stakeholders after initial discussions. Utilizing call recordings to identify questions asked by stakeholders can facilitate tailored follow-ups, offering additional insights and enhancing engagement. This proactive approach not only drives value but also cultivates relationships with multiple influencers within the customer organization.
The Importance of Proactive References
Establishing a proactive reference policy can transform the sales process by facilitating warm introductions early in discussions. By identifying key advocates among customers willing to share their positive experiences, reps can create momentum before demos. This strategy helps address potential concerns from prospects and positions the product favorably. However, it is essential to manage the frequency of reference requests to avoid overwhelming advocates and ensure their continued support.
Establish a Clear Reference Policy: Without a structured reference policy, reference calls become chaotic, frustrating customers and reps alike. Set clear guidelines to manage them effectively.
Optimize the Time Between Meetings: Sales doesn’t just happen in meetings. Define clear steps for reps to take between meetings to maintain momentum and advance deals.
Leverage Your Network for Referrals: Take a list of active discovery calls, cross-reference with Sales Navigator, and identify referral opportunities from leadership, investors, and past customers.
Strategically Introduce Connections: If a referral is strong, facilitate an immediate intro. If weaker, have the AE use it as a warm door opener to build rapport before making the ask.