From Clicks to Conversions with Bethany Stachenfeld & Ben Wright
Jun 28, 2023
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Join Bethany Stachenfeld, CEO of Sendspark, and Ben Wright, partnerships expert, as they discuss the importance of customer-centricity in driving growth. Discover effective techniques to align sales efforts, leverage customer feedback, and overcome challenges of implementing customer-led growth strategies. Explore the benefits of Sendspark's Sense Block tool, video adoption challenges, personalized video development, and generating sales through social proof. Learn how Sendspark is revolutionizing video accessibility and promoting their exciting new features.
Customer-centricity is crucial for driving growth in sales processes.
Partnerships help businesses reach new customers, increase efficiency, and enhance the customer experience.
Deep dives
Sense Spark: Personalized Videos at Scale
Sense Spark is a video platform that enables businesses to create personalized videos at scale. Their goal is to help businesses connect with customers in a personalized yet efficient way. They offer features like an AI-powered video script builder to help sales reps who want to use video but struggle with knowing what to say. They also have tools to enhance appearance on camera. They have a B2B focus, but also work with some B2C customers selling high-value products.
Customer-centric Go-to-Market Strategy
Sense Spark focuses on selling the way people want to buy. They strive to create a low-friction, easy-to-use product that empowers customers. They have a product-led growth (PLG) motion, where users can sign up for a trial, schedule a demo, and easily adopt the platform. They also prioritize efficiency, automation, and finding ways to do more with less. Their strategy evolves constantly to meet customer needs.
The Power of Ecosystems and Partnerships
Partnerships have become increasingly important in the tech industry. By partnering with complementary companies, Sense Spark can leverage existing networks and gain a seal of approval. This allows them to reach new customers and increase efficiency through shared resources. Partnerships also provide valuable connections and integrate Sense Spark's platform into other software tools, enhancing the overall customer experience.
Pricing and Driving the Aha Moment in the Sales Cycle
Sense Spark aims to tie their pricing to the value they offer. They have a user-based pricing model, but they also consider scalability and expansion as their customers grow. To drive the aha moment in the sales cycle, they focus on understanding what their customers want and removing distractions to facilitate a smooth onboarding experience. They leverage social proof, gathering testimonials and case studies to prove the value of their platform.
In this episode of Customer Led Growth from Testbox, we delve into the world of customer-centric strategies that drive business growth. Join our host, Olivier as we engage in an enlightening conversation with Bethany Stachenfeld, Co-Founder & CEO of Sendspark, and Ben Wright, an expert in partnerships as they reveal invaluable insights for founders and sales executives seeking to optimize their sales processes. Learn how to transform your approach from clicks to conversions and harness the power of customer-led growth to propel your business forward.
Episode Highlights:
Bethany shares her journey as a sales executive and highlights the importance of customer-centricity in driving growth.
Discover the key elements of a customer-led growth strategy and how it can revolutionize your sales processes.
Uncover effective techniques to align your sales team's efforts with the needs and preferences of your customers.
Learn how to leverage customer feedback and data to optimize your product or service offerings.
Gain insights into the challenges faced by founders and sales executives when implementing customer-led growth strategies and how to overcome them.
Tune in to this episode to gain valuable insights from Ben & Bethany and discover how customer-led growth can transform your business. Don't miss out on this opportunity to unlock new levels of success!
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