In this enlightening discussion, Adam Lacey, co-founder of AssembleYou and innovator of engaging training solutions, joins Paul Buller, an organizational psychologist and executive coach. They dive into the resurgence of performance support, emphasizing its importance in enhancing job efficiency over traditional training methods. The duo explores the integration of AI in workplace learning, the productivity paradox, and even touches on how taking breaks can rejuvenate personal and professional motivation. Plus, they share insights on the mental health impact of social media on Gen Z.
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insights INSIGHT
Performance Support Rebounds in L&D
Performance support resurged from 13th to 11th hottest L&D trend in 2025, reflecting growing recognition.
The concept aids people by providing resources at the moment of need rather than broad training courses.
insights INSIGHT
Extended Cognition in Performance
Cognition extends beyond the brain into external tools and information like written notes and GPS.
Performance support leverages this "extended cognition" to enhance human capacity to perform tasks reliably.
volunteer_activism ADVICE
Design Easy, Prompt Support
Make performance support tools quick, concise, and to the point to engage users in frustration.
Ensure swift and easy access, avoiding complex navigations that kill user initiative.
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In this book, Emma Hayes challenges the conventional idea of the 'unicorn' manager, advocating for a more collaborative and empowering leadership style. She emphasizes the importance of fostering responsibility within teams and creating an environment where individuals can thrive. Drawing from her experiences in football management, Hayes shares insights on how to build trust, communicate effectively, and cultivate a winning culture. The book provides practical advice on how to motivate and inspire team members, as well as strategies for overcoming challenges and achieving success. Ultimately, it offers a fresh perspective on leadership and teamwork, encouraging readers to embrace a more human-centered approach.
The Anxious Generation
Jonathan Haidt
In 'The Anxious Generation', Jonathan Haidt examines the sudden decline in the mental health of adolescents starting in the early 2010s. He attributes this decline to the shift from a 'play-based childhood' to a 'phone-based childhood', highlighting mechanisms such as sleep deprivation, attention fragmentation, addiction, loneliness, social contagion, and perfectionism that interfere with children’s social and neurological development. Haidt proposes four simple rules to address this issue: no smartphones before high school, no social media before age 16, phone-free schools, and more opportunities for independence, free play, and responsibility. The book offers a clear call to action for parents, teachers, schools, tech companies, and governments to restore a more humane childhood and end the epidemic of mental illness among youth.
Think Like a Marketer, Train Like an L&D Pro
Think Like a Marketer, Train Like an L&D Pro
Mike Taylor
Bianca Bowman
Remember 'performance support'? Amid all the talk of AI, adaptive learning, and skills, it's kind of been forgotten.
But not by us! Or by respondents to Don Taylor's Global Sentiment Survey, who ranked it 11th hottest trend this year (up two from last year).
In the first of a two-part series of crossover episodes with our partner Assemble You, Ross G and Paul are joined by Adam Lacey to discuss:
What makes great performance support?
What conditions make performance support effective?
The Mindtools L&D Podcast 