Let's Talk Loyalty #267: Floor & Decor Shares the "Pro Premier Rewards" Program
Aug 24, 2022
Matt Goldberg from Floor & Decor shares insights on the Pro Premier Rewards program, focusing on emotional loyalty in the competitive retail sector. They discuss strategies to attract and retain professional customers, store size, customer services, and future loyalty program enhancements, including education events and partnerships.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Intro
00:00 • 2min
Building Emotional Loyalty Through Pro Premier Rewards Program
01:36 • 8min
Discussion on Store Size, Customer Services, and Home Remodeling Trends
09:16 • 2min
Building Strong Relationships Through a Unique Loyalty Program
11:09 • 20min
Exploring the Future Plans of Floor & Decor Loyalty Program
31:35 • 3min
Discussion on Florin Decor's Loyalty Program with Director of Pro Strategy and Loyalty
34:08 • 2min