Episode 190: Mastering Product Focus: Balancing Legacy and Innovation with Shruti Patel

In this discussion, Shruti Patel, an Executive Vice President and CPO at U.S. Bank, shares her extensive experience in product management within financial services. She contrasts traditional banking with fintech, emphasizing the challenges banks face due to legacy systems. Shruti discusses the importance of customer-driven product development and innovative strategies for user experience. She also highlights the role of AI in the evolving FinTech landscape, balancing efficiency with the need for integrated solutions for small businesses.