Navigating Product Management in Financial Services

This chapter details the speaker's journey into product management within the context of financial services, emphasizing their experiences at American Express, J.B. Morgan, and US Bank. It highlights the contrasts between traditional banking practices and fintech companies, focusing on the importance of customer-centric product development and omnichannel strategies. The discussion also delves into the iterative process of understanding and addressing small business needs, with insights from customer feedback and testing methodologies.