Conversation With a Manager Managers and Accountability ... Lawrence Henderson speaks with Steve King about managers holding team members accountable for their agreed upon performance.
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May 1, 2023 Lawrence Henderson, founder of BOSS and faculty at Morehouse College, shares his insights on the need for personal accountability in professional settings. He expresses concern over team members shifting blame instead of owning their shortcomings. Joining him, Jennifer Wilson, author and consultant, discusses imposter syndrome and its role in deflecting responsibility. Together, they emphasize the importance of fostering a culture of ownership, purposeful communication, and compassionate leadership to enhance team dynamics and performance.
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Finger-Pointing Frustration
- Lawrence described his personal frustration with team members who point fingers instead of owning mistakes.
- He said this used to trigger a belief they had a values problem and led to decisive negative judgments.
Curiosity Beats Confrontation
- Lawrence contrasted two responses: an aggressive 'Captain' and a curious 'Coach' approach to blame.
- He concluded curiosity invites ownership while aggression provokes defensiveness and avoidance.
Blame As An Imposter Response
- Lawrence linked finger-pointing to feelings of inadequacy and impostor syndrome.
- He suggested people often blame others because they fear being 'found out' and feel they aren't enough.
