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Conquer Local Podcast

706: Transforming Your Business in the Hyper-Digital Era | John Rossman

Feb 28, 2024
Explore the secrets of Big Bet Leadership in the Hyper-Digital Era with early Amazon executive John Rossman. Learn about customer obsession, agility in digital transformation, and the transformative power of AI. Discover practical strategies for driving innovation and success in the technology space.
33:17

Episode guests

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Quick takeaways

  • Deep understanding of customers beyond transactions drives strategic customer centricity.
  • Foundational principles like 'Invent and Simplify' enhance operational excellence and efficiency in organizations.

Deep dives

Customer Centricity and Strategic Thinking

Understanding customers deeply and thinking beyond current transactions leads to strategic customer centricity. John Rossman highlights the significance of curiosity and persistent effort in comprehending customer needs to drive business growth. By exploring opportunities beyond current services, organizations can evolve from retailers to conglomerates, akin to Amazon's transformation.

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