Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13
Introduction
00:00 • 3min
How to Be a Better Writer
02:34 • 1min
The Importance of Customer Centricity
04:04 • 2min
How to Be More Customer Centric
06:09 • 3min
The Importance of Knowing Your Customers
09:36 • 2min
The True North Framework for Customer Centric Practices
11:17 • 4min
How to Measure Employee Engagement
15:01 • 4min
How to Measure Employee Engagement
18:40 • 2min
How to Measure Your Customer Benefits
20:14 • 3min
How to Design More Customer Centric Listening
23:34 • 2min
How to Be a Customer Centric Organization
25:40 • 2min
How to Shift and Grow Your Customer Centric Culture
27:23 • 3min
Advice for a Younger Leslie
30:39 • 2min