The Josh Bersin Company How Booz Allen Creates Validated Skills With Scale And Precision
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Jan 27, 2025 In this discussion, Jim Hemgen, Chief Learning Officer at Booz Allen Hamilton, shares insights on creating validated skills across diverse domains, including AI. He explains the importance of engaging managers and employees in learning initiatives. Jim highlights Booz Allen's innovative use of partnerships with platforms like Workera and Udemy to build a trusted skills validation process. Storytelling and rewards play a crucial role in motivating employees. Remarkably, over one-third of Booz Allen staff have achieved validated credentials, a testament to the company's commitment to skills development and retention.
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Retention Challenges and Technical Workforce Shift
- Booz Allen Hamilton faced challenges with employee retention and a shift towards a more technical workforce.
- Research revealed 60% of employees seeking internal roles left within a year if unsuccessful, prompting a skills-based strategy.
Prioritize Internal Hiring and Skills Validation
- Focus on internal hiring first to retain talent and address skill gaps.
- Create a talent marketplace with skills validation, such as badges, to build trust and showcase expertise.
Overcoming Manager Resistance to Internal Mobility
- Appoint functional talent leads from each business sector to champion internal hiring.
- Use storytelling to showcase success stories and overcome resistance to internal mobility.