832. Insights: How is AI transforming financial services?

Mar 7, 2024

Guest

Theo Michalopoulos

Guest

Jane Findlay

Guest

EJ Achtner

The podcast delves into AI's transformation in financial services, discussing investments, use cases, and future potentials. Guests from Microsoft and HSBC share insights on AI evolution, empowering customer agents, and democratizing investments with AI integration. The discussion highlights AI's impact on developer efficiency, client understanding of ESG, and future implications of personal digital AI agents.

Ask episode

AI Snips

Chapters

Transcript

Episode notes

ANECDOTE

Theo's Relocation Experience

Theo Michalopoulos relocated from Greece to London for his role at Microsoft.
He enjoys London's scale and opportunities despite the weather difference.

INSIGHT

GPT-3.5 Changed AI Landscape

The launch of GPT-3.5 marked a dramatic shift in AI adoption.
It accelerated industry recognition that AI innovations are transforming financial services.

ADVICE

Prioritize Data and Infrastructure

Ensure data quality and infrastructure are solid before deploying AI.
Address technical debt for effective AI outcomes in financial services.

Get the Snipd Podcast app to discover more snips from this episode

Get the app

We’re all talking about GenAI, and it shows no signs of slowing down in financial services.

Wherever you look, banks are investing in both people and tech to drive forward their AI capabilities from front to back end. So in this episode, we want to share some of the conversations we’ve been having across the finance world about AI.

Now if you’re an avid follower of our YouTube channel, you have probably seen our Spotlight series, where we invite leading industry experts to discuss the biggest subjects in finance and fintech.

11:FS CEO David Brear introduces two of our recent AI-themed Spotlight episodes with you, right here on Fintech Insider.

This week's guests include:

Theo Michalopoulos, General Manager, Financial Services and Insurance Industry at Microsoft
EJ Achtner, Head of Digital Architecture at the HSBC’s Office of Applied Artificial Intelligence (OAAI)
Jane Findlay, Enterprise Account Executive, HSBC at SAS

---------------------------------------

Fintech Insider by 11:FS is a bi-weekly podcast dedicated to all things finance, banking, technology, and financial services.

Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including guests from Visa, Nubank, M-Pesa, Starling, and JP Morgan Chase to discuss the latest news, developments, and trends within the industry.

Our weekly news show drops every Monday and tackles the biggest news stories, from acquisitions and launches, to regulatory changes and innovation. Then, every Friday our Insights show dives deeper into the hottest topics shaping the industry like web3 and BNPL.

Whether you’re already immersed in the world of financial services, or just keen to learn more, this is the #1 podcast for you.

If you enjoyed this episode, don't forget to subscribe and please leave a review

Learn more about your ad choices. Visit megaphone.fm/adchoices