Fintech Insider Podcast by 11:FS

832. Insights: How is AI transforming financial services?

Mar 7, 2024

The podcast delves into AI's transformation in financial services, discussing investments, use cases, and future potentials. Guests from Microsoft and HSBC share insights on AI evolution, empowering customer agents, and democratizing investments with AI integration. The discussion highlights AI's impact on developer efficiency, client understanding of ESG, and future implications of personal digital AI agents.

55:03

Episode guests

Theo Michalopoulos

Jane Findlay

EJ Achtner

AI Summary

AI Chapters

Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Financial institutions are investing in AI to enhance capabilities from back office to customer-facing services, focusing on ESG analytics, customer service, and fraud detection.

Challenges of governance in AI adoption in regulated industries like banking include managing technical debt, data infrastructure, security controls, balancing automation with human interaction, and mitigating biases and fraud risks.

AI, including generative AI, empowers human workforce productivity by automating processes, removing bias, enabling focus on high-value tasks, emphasizing a collaborative approach between AI and human decision-making.

Deep dives

The Use of Artificial Intelligence in Financial Services

Financial institutions are increasingly investing in AI to enhance their capabilities, from back office to customer-facing services. The podcast highlights how AI, including generative AI, is transforming processes within HSBC and broader banking industry. Focus areas include ESG analytics, customer service, and fraud detection, emphasizing responsible and ethical AI deployment.

Introduction

2min

Insights on Digital Transformation in Financial Services and Microsoft's Evolution

2min

The AI Evolution in Financial Services

12min

Exploring the Impact of AI Tools on Developer Efficiency in Financial Services

2min

Empowering Financial Services Through AI Integration

10min

Exploring AI's Influence on Financial Services

2min

AI Revolutionizing Financial Services at HSBC

19min

Exploring the Future Impact of AI on Financial Services

5min

We’re all talking about GenAI, and it shows no signs of slowing down in financial services.

Wherever you look, banks are investing in both people and tech to drive forward their AI capabilities from front to back end. So in this episode, we want to share some of the conversations we’ve been having across the finance world about AI.

Now if you’re an avid follower of our YouTube channel, you have probably seen our Spotlight series, where we invite leading industry experts to discuss the biggest subjects in finance and fintech.

11:FS CEO David Brear introduces two of our recent AI-themed Spotlight episodes with you, right here on Fintech Insider.

This week's guests include:

Theo Michalopoulos, General Manager, Financial Services and Insurance Industry at Microsoft
EJ Achtner, Head of Digital Architecture at the HSBC’s Office of Applied Artificial Intelligence (OAAI)
Jane Findlay, Enterprise Account Executive, HSBC at SAS

---------------------------------------

Fintech Insider by 11:FS is a bi-weekly podcast dedicated to all things finance, banking, technology, and financial services.

Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including guests from Visa, Nubank, M-Pesa, Starling, and JP Morgan Chase to discuss the latest news, developments, and trends within the industry.

Our weekly news show drops every Monday and tackles the biggest news stories, from acquisitions and launches, to regulatory changes and innovation. Then, every Friday our Insights show dives deeper into the hottest topics shaping the industry like web3 and BNPL.

Whether you’re already immersed in the world of financial services, or just keen to learn more, this is the #1 podcast for you.

If you enjoyed this episode, don't forget to subscribe and please leave a review

Learn more about your ad choices. Visit megaphone.fm/adchoices

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Fintech Insider Podcast by 11:FS

832. Insights: How is AI transforming financial services?

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

The Use of Artificial Intelligence in Financial Services

Challenges and Governance in AI Adoption

Impact on Human Workforce and Productivity Gains

Integration of Generative AI in Banking Processes

Future Trends and Evolving AI Landscape

Get the Snipd
podcast app

AI-powered
podcast player

Discover
highlights

Save any
moment

Share
& Export

AI-powered
podcast player

Discover
highlights

Fintech Insider Podcast by 11:FS

832. Insights: How is AI transforming financial services?

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

The Use of Artificial Intelligence in Financial Services

Challenges and Governance in AI Adoption

Impact on Human Workforce and Productivity Gains

Integration of Generative AI in Banking Processes

Future Trends and Evolving AI Landscape

Get the Snipdpodcast app

AI-poweredpodcast player

Discoverhighlights

Save anymoment

Share& Export

AI-poweredpodcast player

Discoverhighlights

Get the Snipd
podcast app

AI-powered
podcast player

Discover
highlights

Save any
moment

Share
& Export

AI-powered
podcast player

Discover
highlights