Fintech Insider Podcast by 11:FS cover image

832. Insights: How is AI transforming financial services?

Fintech Insider Podcast by 11:FS

CHAPTER

AI Revolutionizing Financial Services at HSBC

Exploring the use of generative AI at HSBC to enhance client understanding of ESG and sustainability, discussing challenges, solutions, and industry recognition. The chapter details HSBC's extensive AI applications, from front to back office functions, focusing on ESG goals and early stages of AI adoption in banking. Emphasizing a balanced approach, it highlights AI's transformative impact on processes, human productivity, and the importance of governance.

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