Lazy Leverage Architecting Work: The Blueprint for Scale, Sanity, and Leverage | Lazy Leverage #62
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Jun 19, 2025 Jon and Peter dive into the art of architecting workflows to boost efficiency and accountability. They highlight the importance of defining what 'done' looks like and stress the value of underrated tools like forms and task maps. Policy courage is discussed, revealing how enforcing structure can lead to long-term gains. The conversation includes examples of workflow refinements that yield significant results. Ultimately, it's about intentional delegation, clear communication, and leading with purpose.
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Define Clear 'Done' States
- Architecting the work means defining the clear end output and working backwards to optimize how it gets done.
- Knowing exactly what "done" looks like solves many operational ambiguities that break businesses.
Leverage Forms to Streamline Work
- Use forms as structured tools to capture all necessary info upfront and avoid back-and-forth.
- Forms drastically speed up processing tasks like refunds by getting complete data initially.
Client Needed Processes, Not Sales Reps
- A client thought they needed more sales reps but their sales reps were doing customer service and project management tasks.
- Introducing a comprehensive order submission form cut unnecessary follow-ups, reducing reps’ workload and showing more reps weren't needed.
