Life Kit Negotiation tactics for everyday life
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Apr 11, 2024 
Joan Moon, Founder of Moon Negotiation and negotiation coach at the Harvard Kennedy School, shares insightful strategies that transform everyday interactions into negotiation opportunities. She highlights the power of negotiation beyond business, whether persuading a roommate to tidy up or deciding on dinner spots. Joan explains how to establish fair outcomes using the APP model, encourages win-win solutions, and stresses the importance of having a strong BATNA. Get ready to improve your skills for both personal and professional scenarios!
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Benchmarking
- Benchmark by researching appropriate ranges, like industry or organizational standards.
- This helps reduce ambiguity and uncertainty, especially for large purchases or salary negotiations.
Win-Win Strategies
- Use win-win strategies by focusing on mutual benefits.
- Discuss how both parties will gain from the solution, promoting collaboration and satisfaction.
Win-Win Example
- Joan Moon used a win-win strategy during a frustrating customer service call.
- By focusing on shared interests (remaining a customer), she redirected the conversation towards a solution.