"Upstream" with Erik Torenberg cover image

"Upstream" with Erik Torenberg

E103: Byrne Hobart on What The First AI Agents Will Do + China, Google Analysis

Dec 15, 2024
Byrne Hobart, a sharp writer for The Diff and expert in tech and finance, dives into intriguing insights. First, he explains how AI agents are transforming customer service for measurable outcomes. He contrasts traditional metrics like Return on Equity with modern capital strategies. The discussion expands to tariffs, weighing their impact on jobs against consumer costs. Finally, Hobart analyzes the competitive landscape of China’s internet giants, revealing deep economic implications for global tech investment and deployment.
01:04:35

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • AI agents are revolutionizing customer support by automating basic inquiries while uncovering valuable data patterns for product management.
  • Return on equity (ROE) has become less relevant in evaluating companies due to modern financing practices complicating performance assessments.

Deep dives

Understanding AI Agents in Customer Support

AI agents can enhance customer support by automating responses based on existing documentation to help users troubleshoot issues. These agents are particularly adept at handling basic inquiries, such as guiding users through documentation, while more complex queries may require human intervention. Additionally, as AI tools gather data on customer interactions, they can reveal patterns that inform product management and improve customer service workflows. This interaction between AI and human support has the potential to merge traditional customer service roles with product management insights.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode