"Upstream" with Erik Torenberg cover image

E103: Byrne Hobart on What The First AI Agents Will Do + China, Google Analysis

"Upstream" with Erik Torenberg

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Navigating Customer Service and Equity Metrics

This chapter explores the integration of customer service with product management and examines the significance of return on equity (ROE) as a measure of company performance. It also critiques Google's transition in the tech industry, focusing on employee experiences and the challenges of innovation amidst growing bureaucracy.

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