"Upstream" with Erik Torenberg cover image

E103: Byrne Hobart on What The First AI Agents Will Do + China, Google Analysis

"Upstream" with Erik Torenberg

CHAPTER

Navigating Customer Service and Equity Metrics

This chapter explores the integration of customer service with product management and examines the significance of return on equity (ROE) as a measure of company performance. It also critiques Google's transition in the tech industry, focusing on employee experiences and the challenges of innovation amidst growing bureaucracy.

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