Knowledge at Wharton
2023 Ripple Rewind
Dec 15, 2023
Learn about the common mistakes leaders make during crisis, how stress affects problem solving, the challenges women face in leadership, the psychology of luxury goods, and the significance of understanding omnichannel customers.
19:51
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Quick takeaways
- Engaging in avoidance behavior during times of crisis hinders effective communication and proactive crisis management.
- Stress can lead to narrow thinking and less creativity, hindering problem-solving in times of crisis.
Deep dives
The mistake of avoidance behavior in times of crisis
One common mistake that many leaders make in times of crisis is engaging in avoidance behavior or denial behavior. This is because human nature leads us to disassociate ourselves from something bad or negative. Instead of facing the crisis head-on and using our time and energy to communicate effectively and address the situation, we tend to deny our involvement. This behavior hinders our ability to identify appropriate communication strategies and proactively deal with the crisis.
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