The Daily Standup Canaries in the coal mine | Parker Chase-Corwin
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Feb 26, 2025 The tech landscape is evolving, and customer success is at the forefront. There’s a deep dive into how AI and SaaS innovations are causing disruptions. The hosts explore whether these changes should be a concern and how to find hope in a shifting industry. They also tackle the SaaS identity crisis and provide practical tips to navigate it. The discussion highlights the challenges leaders face in adapting to rapid changes and reassessing product-market fit to stay ahead.
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SaaS Market Competition
- The SaaS market is becoming increasingly competitive, with median NRR dropping and MarTech companies growing by 30%.
- This hyper-competitiveness necessitates a shift from surface-level CS conversations to strategic discussions about market disruption.
CS and Disruption
- Customer success teams must care about market disruption to retain customers.
- Their role involves raising signals about potential disruptions and mobilizing the business to combat them.
Hope and Control in CS
- While acknowledging the need for CS leaders to address potential market disruptions, there's concern about their actual power to influence change.
- This raises questions about the hope and tangible strategies to navigate the challenges effectively.