Episode 189: The tech landscape is shifting rapidly. What part does customer success have to play?
⏱️ Timestamps:
00:00:00 - Intro
00:01:25 - Parker’s big question on CS
00:01:45 - AI, SaaS, and the market shift
00:04:16 - Should we care about disruption?
00:07:17 - Finding hope in a shifting industry
00:08:06 - The SaaS identity crisis
00:11:04 - Practical tips for staying ahead
00:11:49 - Is this really CS’s job?
00:13:13 - Wrapping up
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Parker Chase-Corwin:
Parker's LinkedIn: https://www.linkedin.com/in/parkercorwin/
Mentioned in this episode:
LTV Shop
