Banking Transformed with Jim Marous

An Inside Look at Zions Bank's Core Systems Modernization

May 20, 2025
Jennifer Smith, the Chief Information Officer of Zions Bank, discusses her leadership in completing a complex core systems modernization. She shares challenges faced during the transition from outdated technology, emphasizing the importance of employee engagement and effective communication with regulators. The conversation also touches on integrating generative AI for agile product development and the significance of maintaining business continuity while enhancing customer experience. Smith's insights offer a valuable perspective on navigating digital transformation in the banking sector.
Ask episode
AI Snips
Chapters
Transcript
Episode notes
INSIGHT

Legacy Core Systems Complexity

  • Core banking systems often consist of multiple specialized systems from different vendors.
  • These legacy systems are based on outdated architectures from the 1960s and 1970s, limiting modernization.
ADVICE

Break Projects Into Initiatives

  • Break large core modernization projects into smaller, discrete initiatives.
  • Having a clear vision from the start will support agility and reduce risks.
ANECDOTE

Keeping Focus Through Challenges

  • Maintaining organizational focus and morale during a long and complex project was extremely challenging.
  • Continually communicating the vision helped keep the team motivated and aligned with the goals.
Get the Snipd Podcast app to discover more snips from this episode
Get the app