Jennifer Smith

Jennifer Smith, the Chief Information Officer of Zions Bank, discusses her leadership in completing a complex core systems modernization. She shares challenges faced during the transition from outdated technology, emphasizing the importance of employee engagement and effective communication with regulators. The conversation also touches on integrating generative AI for agile product development and the significance of maintaining business continuity while enhancing customer experience. Smith's insights offer a valuable perspective on navigating digital transformation in the banking sector.