Kathleen Black on Minimum Standards to Reach Summits [FUBCON Session]
Nov 25, 2023
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Kathleen Black, CEO of Kathleen Black Coaching, discusses the importance of minimum standards, challenges of different team models in real estate, navigating the 'messy middle', and finding balance in pursuit of success.
Setting high standards and having a strong foundation are crucial for team success.
Addressing compensation structures, lead conversion, onboarding, and continued support is essential in navigating the 'messy middle' phase of team building.
Deep dives
The Importance of Standards and Vision in High-Performing Teams
In this podcast episode, Kathleen emphasizes the significance of standards and vision in creating high-performing teams. She believes that people rise to the standards set around them and that having a strong foundation and high vision are key factors in team success. Kathleen notes that teams often miss the crucial step of building a foundation before scaling and that an aligned guiding principle is essential for making decisions and establishing effective communication techniques. She also highlights the importance of setting standards as a minimum functioning level and ensuring proper onboarding to empower team members to reach their full potential.
The Challenges of the Messy Middle in Team Building
Kathleen discusses the challenges faced in the 'messy middle' phase of team building, where teams can get stuck and struggle to find their footing. She suggests looking for the source of issues and prioritizing certain systems or processes that will lead to positive results. Kathleen highlights the importance of compensation structures, lead conversion, onboarding, and continued support as key areas to address. She also acknowledges the need for strong leadership, clear vision, and the ability to make tough decisions in order to navigate this phase successfully.
Scaling a Business with Consistency and Expertise
Kathleen shares her insights on scaling a business and maintaining consistency across a team of diverse individuals with different profiles. She emphasizes the importance of modeling what is coached and intentionally building a team of experts who can bring their unique talents and skills to the table. While recognizing that everyone has their own strengths and approaches, Kathleen highlights the significance of shared accountability and the importance of leveraging each team member's expertise to deliver a consistent, high-quality experience to clients and customers.
This FUBCON Session of Real Estate Team OS features Kathleen Black, CEO of Kathleen Black Coaching.
Her team coaches and consults high-performing leaders and teams across industries, including real estate.
Listen to this Session of Team OS for insights into: - The need to have our people rooted in standards without even thinking about them - How we find ourselves lacking minimum standards and the critical role they play - Pros and cons of larger real estate teams and smaller ones and how this market will sharpen both - Where and how team leaders get stuck on the growth curve - The value of knowing yourself - The way she models what she teaches and coaches (even though it wasn’t always that way) - Advice for agents thinking about starting teams - with a focus on time, energy, and money
At the end, you’ll hear why she tempers her interest in designer products in favor of experiences (with a Porsche as a balance of both!).