Crypto Points Systems Are a 100x Opportunity, But Founders, Be Wary - Ep. 585
Dec 22, 2023
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Li Jin, Cofounder of Variant Fund, discusses the integration of points systems into the crypto ecosystem, their role in driving user engagement, potential pitfalls, and the importance of thoughtful design. Highlights include examples of successful projects, the benefits of points mechanisms in crypto, and the potential move from off-chain to on-chain. Jin also addresses the risks of incentivizing inorganic behavior and the importance of product-market fit.
Points programs in the crypto space have the potential to incentivize user behavior and drive engagement, but they need to be carefully designed to avoid fostering a discount mentality and incentivizing inorganic behaviors.
Bringing points on-chain in the crypto world could unlock universal loyalty systems, personalized experiences, and composability possibilities, but it could also raise regulatory issues and require consultation with legal and regulatory experts.
Deep dives
Points Programs: Incentivizing Usage and Engagement in Crypto
Points programs are becoming popular in the crypto application layer as a way to incentivize usage and engagement. Applications give users off-chain points to reward certain behaviors like engagement, retention, or transacting. Popular projects like Rainbow Wallet, Blackbird, and Blast have instituted points programs. Points programs are seen as a way to get the benefits of issuing tokens without the downsides, as points don't have regulatory risks or economic value unless specifically assigned. However, points programs run the risk of incentivizing inorganic behaviors and attracting bargain hunters if designed poorly. Designing points programs strategically and using them to engender loyalty can be more effective.
The Potential of On-Chain Points and Universal Loyalty Systems
Bringing points on-chain in the crypto world could unlock interesting experiences. On-chain points could enable a universal loyalty system where applications can see users' loyalty points and reward them accordingly. For example, if other merchants or brands could see a user's loyalty to certain applications, they could target offers and rewards specifically to those users. This could lead to composability possibilities and more personalized experiences for users. Additionally, on-chain points could be represented as non-transferrable NFTs or soulbound tokens to maintain their value within the ecosystem.
Careful Design: Avoiding Discount Mentality and Driving Loyalty
Points programs should be carefully designed to avoid fostering a discount mentality in users. Points should not solely be used as a way to discount products or pay people for transacting. Instead, points should be strategically used to encourage users to try out different products, expand their selection of purchases, or unlock special perks and access. By offering unique experiences and benefits that go beyond financial value, points programs can cultivate a sense of loyalty and lock users into the ecosystem. The value of points redemption can be kept ambiguous or varying between rewards to maintain engagement and prevent users from solely calculating dollar values.
Regulatory Considerations and Future Developments
Points programs that are off-chain and valueless are generally not under the purview of regulators. However, if points become on-chain and have economic value, it could raise regulatory issues. Crypto projects should consult legal and regulatory experts to navigate these challenges. As for future developments, bringing points on-chain could revolutionize loyalty systems in the crypto space, allowing for universal loyalty networks and new composability possibilities. Maintaining the current ownership structure is crucial for leveraging tax benefits and aiding successful reorganization in bankruptcy proceedings. Meanwhile, Senator Elizabeth Warren is increasing scrutiny of the crypto industry's government ties and is requesting details on the hiring of former officials for lobbying purposes.
Over the past year, the crypto industry has seen the rise of a new trend: the adoption of points systems.
Li Jin, cofounder of Variant Fund, says that while points systems have long been a staple in the Web2 domain, their integration into the crypto ecosystem could have pitfalls.
She covers how these points are currently being leveraged within crypto applications in the hopes of driving user engagement and retention, why they’re taking off now, and why they’re off-chain. She also points out that, if implemented poorly, they could engender disloyalty instead of leading to sustainable communities, and urges founders to be thoughtful about the design of these systems, especially about how points translate to economic value.
Show highlights:
What points are in crypto and their role in rewarding user behavior
Examples of popular projects that have successfully implemented points systems
Why points mechanisms are gaining traction in crypto, offering benefits of tokens without the downsides
Whether points, which are currently off-chain, will eventually move on-chain, and the implications for users and founders
How points can incentivize inorganic behavior, drawing from Li Jin's experience in the Web2 sector
The potential pitfalls of points systems and how they can sometimes create more disloyalty than loyalty
Identifying which crypto projects are best suited for using points, and the importance of product-market fit
Why keeping the economic value of points ambiguous can enhance user engagement and loyalty
Whether points are being used by projects to navigate around regulatory challenges
Future developments in points systems, including the potential of bringing points on-chain for a universal loyalty system