Under the Influence with Terry O'Reilly cover image

Under the Influence with Terry O'Reilly

S9E14 - Thumbs Up or Thumbs Down: The New World of Online Reviews

Apr 2, 2020
This episode explores the world of online reviews and their influence on consumer decisions. It discusses the challenges of identifying fake reviews and provides tips on spotting them. The episode also delves into the legal consequences of negative reviews and explores the impact of online reviews on consumer decision-making and business marketing.
27:15

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Positive online reviews can significantly boost sales, while negative reviews can have a detrimental impact.
  • Identifying fake reviews remains a challenge, but certain indicators like corporate language and suspicious patterns can help.

Deep dives

The Power of Online Reviews

Online reviews have become highly influential, with over 90% of people reading them before making a purchase. Positive reviews can significantly boost sales, while negative reviews can have a detrimental impact. Companies actively seek reviews from customers, and even a single positive review can increase the likelihood of a purchase. Amazon reviews are particularly influential, with over 50% of shoppers relying primarily on Amazon for online reviews. However, fake reviews pose a challenge, and it can be difficult to differentiate between genuine and fake reviews. Websites like Fake Spot and Review Meta analyze reviews to identify potentially fake ones.

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