Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) Inside Experian’s Innovation Labs: Agentic AI, Fraud Defense, and the Road to Quantum
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Oct 9, 2025 Kathleen Peters, Chief Innovation Officer at Experian, oversees product strategy and innovation in identity verification and fraud detection. In this discussion, she explores Experian's shift from being a data company to a tech innovator. Topics include scaling generative and agentic AI, the new Experian Assistant leveraging natural-language modeling, and cutting-edge behavioral analytics to fight fraud. Kathleen also delves into the complexities of agentic commerce risks and the exciting potential of quantum computing in their Innovation Labs.
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Data Company To Technology-First
- Experian shifted from being primarily a data steward to a technology-first company across software, stacks, and new markets.
- That shift enabled expansion into healthcare, automotive, and robust consumer-facing services.
Make Innovation A Cultural Priority
- Treat innovation as a cultural, deliberate step and keep leadership accountable for future opportunities.
- Use an innovation lab model to maintain long-term growth while balancing short-term tactical demands.
Evolution Of The Innovation Lab
- Experian's Innovation Lab began 15 years ago as blue-sky R&D led by Dr. Shanjie Zhang and evolved to co-develop with business units.
- Over the last five years the lab shifted from pure research to solving client challenges with practical technologies like generative AI.