Kathleen Peters

Kathleen Peters, Chief Innovation Officer at Experian, dives into the exciting world of AI and innovation in financial services. She discusses how the Experian Innovation Lab is harnessing generative AI to enhance fraud detection and identity management. Kathleen highlights the democratization of AI as a double-edged sword, fostering creativity but also enabling sophisticated fraud. She contrasts corporate innovation with startup agility, showcases AI's role in supporting customer service, and emphasizes the need for trust in emerging technologies.

Kathleen Peters, Chief Innovation Officer at Experian North America, joins the discussion on the paradox of AI in fraud. She explains how AI is both accelerating fraudulent activities and helping to mitigate them. The conversation touches on a ransomware attack impacting Swedish municipalities and rising threats in cybersecurity. Peters also highlights the evolving landscape of fraud tactics and the importance of innovative strategies for detection. Law enforcement's efforts against identity fraud and emerging scams are also key points of interest.

Kathleen Peters, Chief Innovation Officer at Experian, oversees product strategy and innovation in identity verification and fraud detection. In this discussion, she explores Experian's shift from being a data company to a tech innovator. Topics include scaling generative and agentic AI, the new Experian Assistant leveraging natural-language modeling, and cutting-edge behavioral analytics to fight fraud. Kathleen also delves into the complexities of agentic commerce risks and the exciting potential of quantum computing in their Innovation Labs.