Lenny's Podcast: Product | Growth | Career

Tobi Lütke’s leadership playbook: Playing infinite games, operating from first principles, and maximizing human potential (founder and CEO of Shopify)

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Feb 2, 2025
Tobi Lütke, Founder and CEO of Shopify, shares his unique approach to leadership and entrepreneurship. He emphasizes why complexity can hinder growth and the importance of first principles thinking. Tobi discusses how to approach metrics and decision-making, advocating for joy and qualitative factors over traditional statistics. He also highlights the significance of coding in leadership, encouraging collaboration and curiosity within teams. The conversation delves into the idea of long-term vision and its role in empowering human potential and successful product leadership.
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Data-Informed, Not Data-Driven

  • Shopify's product team avoids KPIs, focusing on unquantifiable qualities like taste and intuition.
  • Metrics are used for support, not decision-making, preventing "Goodhart's Law."
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First Principles

  • Challenge conventional wisdom: if everyone does it one way, explore alternatives.
  • World-class results require unique approaches, not copying existing solutions.
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Remote Work

  • Re-evaluate core assumptions when circumstances change fundamentally.
  • Shopify's shift to remote work was driven by the pandemic and pre-existing scaling challenges.
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