The Email Series You HAVE To Update For BFCM (Pssst It’s Something You Should Already Have) #617
Sep 28, 2023
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"The Email Series You HAVE To Update For BFCM" features Samar Owais, an email expert, who breaks down the importance of updating email series for Black Friday Cyber Monday sales. The podcast explores optimizing abandoned cart flows, crafting engaging emails, and the power of personalization and building trust through email. If you want to make $$ this holiday season, this is a must listen.
Test different offers and add humor to abandoned cart emails for maximum effectiveness during BFCM.
Segment and personalize abandoned cart emails based on customer behavior and use storytelling to provide value and build a connection with customers.
Deep dives
Making the Most of Abandoned Cart Emails
Abandoned cart emails are a powerful tool in email marketing and should not be underestimated. These emails can generate significant revenue for e-commerce brands, yet they are often undervalued. One key tip is to test different offers in abandoned cart emails. If you have a product with great reviews that you don't want to discount, the first email can simply serve as a reminder with a conversational tone. Consider adding a funny email to engage shoppers. When it comes to Black Friday and Cyber Monday promotions, don't discount your already amazing offer further in abandoned cart emails. Update your abandoned cart flows during this promotional period and create a cohesive email experience for your customers. Remember to leverage urgency and scarcity in your abandoned cart emails to encourage timely purchases.
Segmentation and Personalization in Abandoned Cart Flows
Segmentation and personalization are key in maximizing the effectiveness of abandoned cart emails. It's important to send different offers based on customer behavior and engagement. Offer discounts to those who haven't responded to previous emails, while suppressing those who have already made a purchase. Target customers who have shown interest by opening, clicking, or browsing. Additionally, consider bringing back elements from your welcome flow in abandoned cart emails to reinforce your brand's value and build trust. Test different subject lines, including conversational ones, to engage readers. Remember that people do read emails if they are compelling, value-based, and focused on the customer's perspective.
Beyond Offers: Building Connection and Adding Value
Abandoned cart emails are not solely about making an offer or sending reminders. They can also provide value and build a connection with customers. Use abandoned cart emails as an opportunity to share customer stories, testimonials, and reviews. Make your product the hero of the email through storytelling without being overly self-promotional. Focus on what's in it for the customer and answer the question, 'Why should I care?' Respect the customer's experience by giving them the option to unsubscribe from the abandoned cart flow. Consider sending a follow-up email after the promotion period to gather qualitative feedback and improve future offers. Remember that each email should aim to make a connection with the customer and provide value beyond just the offer itself.
The most powerful thing you can do for BFCM is squeezing the most out of what you already have. And that's exactly what email expert, Samar Owais is breaking down on today's episode of Ecommerce Marketing School. The #1 email series you already have in place that *has* to be updated during BFCM. If you want to make $$ this holiday season, this is a must listen.