The Cost of Bad Behavior
How Incivility Is Damaging Your Business and What to Do About It
Book • 2009
Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on companies.
They combine scientific research with diverse field stories to show how to spot and eliminate incivility, creating a culture of respect.
The book highlights the significant costs of incivility, including employee turnover and lost productivity, and offers practical steps for managers to address these issues.
They combine scientific research with diverse field stories to show how to spot and eliminate incivility, creating a culture of respect.
The book highlights the significant costs of incivility, including employee turnover and lost productivity, and offers practical steps for managers to address these issues.
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Dan Harris
Christine Porath
Civility Pays, Christine Porath
