#12670
Mentioned in 1 episodes
Measure What Matters to Customers
Using Key Predictive Indicators
Book • 2006
This book by Ron Baker provides a roadmap for businesses to shift from traditional metrics to Key Predictive Indicators (KPIs) that align with customer values.
It emphasizes the importance of focusing on activities that impact customers and offers strategies to enhance profitability by working smarter in the knowledge economy.
It emphasizes the importance of focusing on activities that impact customers and offers strategies to enhance profitability by working smarter in the knowledge economy.
Mentioned by
Mentioned in 1 episodes
Mentioned by Ron Baker as one of his seven best-selling books, focusing on customer-centric metrics.
77 snips
183 - What makes something valuable? — with Ron Baker
