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Mentioned in 2 episodes
Managing the professional service firm
Book • 1993
This book, written by David H. Maister, provides a detailed and accessible guide to managing professional service firms.
It highlights the unique challenges of these firms, which include providing highly customized services and competing for both clients and talented professionals.
Maister explores a range of topics, including marketing, business development, multinational strategies, human resources policies, profit improvement, and effective leadership.
The book emphasizes the importance of balancing three key goals: exceptional client service, fulfilling careers for employees, and financial success.
It also delves into the management of human capital, organizational structure, and the need for flexibility and adaptability in response to changing market conditions.
It highlights the unique challenges of these firms, which include providing highly customized services and competing for both clients and talented professionals.
Maister explores a range of topics, including marketing, business development, multinational strategies, human resources policies, profit improvement, and effective leadership.
The book emphasizes the importance of balancing three key goals: exceptional client service, fulfilling careers for employees, and financial success.
It also delves into the management of human capital, organizational structure, and the need for flexibility and adaptability in response to changing market conditions.
