

 #16659 
 Mentioned in 2 episodes 
The balanced scorecard
Book • 1996
The Balanced Scorecard provides a framework to translate a company's vision and strategy into a set of performance measures.
It includes four perspectives: financial measures, customer knowledge, internal business processes, and learning and growth.
This approach balances short-term and long-term objectives, outcomes, and performance drivers, and combines hard objective measures with softer, more subjective ones.
The book outlines the theoretical foundations, steps to build a Balanced Scorecard, and its use as a driver of change within organizations.
It includes four perspectives: financial measures, customer knowledge, internal business processes, and learning and growth.
This approach balances short-term and long-term objectives, outcomes, and performance drivers, and combines hard objective measures with softer, more subjective ones.
The book outlines the theoretical foundations, steps to build a Balanced Scorecard, and its use as a driver of change within organizations.
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Mentioned in 2 episodes
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