Leading an institution with multiple constituents requires clear focus on the most important ones. Universities have numerous constituents including students, faculty, administrators, board of trustees, alumni, donors, employers, parents, immigration officials, sports fans, regulators, politicians, press, policymakers, and society as a whole. However, it is essential to prioritize the main goal and ensure that anything that compromises it is subordinated. The speaker suggests that universities, due to their sheer size, can lose focus and degrade the product for the most important constituent, which he argues is the students.

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