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Learning from mistakes and failures
It is crucial to distinguish between mistakes and failures. Mistakes are deviations from known practices and can happen due to various reasons like inattention or lack of training. Leaders should create an environment where permission to make mistakes is encouraged as it is a human trait. The emphasis should be on catching and correcting mistakes quickly rather than avoiding them altogether. It is important to talk openly about the inevitability of making mistakes and to view them as opportunities for learning and growth.