The presence of anti-social behaviors like trolling is seen as a result of the environment individuals are in, rather than the inherent nature of people. The behavior is likened to a mode influenced by the setting, such as a chaotic nightclub or a peaceful public park, which can shape interactions. The speaker emphasizes that people tend to behave pro-socially in conducive environments, highlighting the significance of optimizing surroundings for positive engagement rather than attributing negative behaviors solely to individuals.

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