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354: Everything in Life Is A Negotiation. With Chris Voss.

Jocko Podcast

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I'm Hopeful That I Make It in the Five Minutes

Overestimate the time to make people happy. It's a common mistake to underestimate and accommodate. People appreciate when you're early and feel valued when you give them extra time. The airline industry realizes this and intentionally gives longer flight estimates to avoid complaints. By overestimating, you show respect and give people back their time.

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