Support Request Types: Information, Bugs, Features, Service

When dealing with customer support, there are various categories of requests that can come in, such as asking for information, reporting bugs, making feature requests, or requesting manual actions. Sometimes, customers may not even know which category their request falls under. As a support representative, it is important to understand the nature of the request and provide the appropriate response, whether it is addressing the issue, considering it for future development, or handling it as a service request.