AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
48sec snip
Mastering Difficult Conversations with Sheila Heen, Deputy Director of the Harvard Negotiation Project at Harvard Law School
Andy Stanley Leadership Podcast
Recognizing Emotions and Focusing on What Happened
The natural tendency in both personal and business contexts is to focus on what happened when someone expresses an emotion. However, it's important to listen for those emotions and affirm them, as every emotion should be acknowledged. This is a skill that some people naturally excel at, while others may need to discipline themselves to do so. In a marketplace culture, there can be a tendency to dismiss emotions, but it's important to recognize and affirm them.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode