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Lessons from scaling Uber and Opendoor | Brian Tolkin (Head of Product at Opendoor, ex-Uber)
Lenny's Podcast: Product | Growth | Career
Focus on Essentials Before Scaling
In the early stages of a business, prioritize the essential functions that connect users, such as core transaction processes, over developing complex infrastructure or centralized teams. The efficiency of customer support and acquisition costs may not be critical initially; it's more important to ensure basic operations are running smoothly. As the business grows, these aspects will become more significant. Additionally, it's crucial to document all ideas and feedback. This practice ensures that contributors feel heard, and it allows for future reference to assess which ideas truly matter when determining priorities for growth.
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