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Negotiate With Anyone & Master The Secret of Persuasive Communication w/ Trial Lawyer Jefferson Fisher EP 1473
The School of Greatness
Tactical Empathy and Confidence in Challenging Conversations
The use of tactical empathy involves making the other person feel understood and addressing their concerns preemptively, while also inviting them to share additional thoughts. This approach helps in engaging the other person and directing the conversation towards desired outcomes. To build confidence in challenging conversations, one should avoid defensiveness as the first response and focus on creating a level playing field, regardless of the other person's intelligence or age.
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